How is this for Customer Service?

Okay, so my last post touched on the fact that Superman needed to call Comcast to resolve an issue related to our switch over to their high speed internet (which I love...it is so amazing!). I really wasn't complaining about Comcast. I've really been pleased with our dealings with them and Superman had no difficulty resolving the issue with their customer service rep, but if he hadn't, I think he'd be pleased to know just how responsive Comcast really was. I received this comment to my blog post:

ComcastCares1 has left a new comment on your post "Daddy's Girl, but Mommy's Helper...":

I hope he got it all straightened up. Let me know if you need further assistance.

Regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com


How cool is that? (...and my dad says customer service doesn't exist anymore!) Comcast, you totally impressed me! Thanks so much for caring.